Back to homeCase Study — Consumer Goods
How Fairline Goods settled every transaction with Ledgerline
Fairline Goods sells direct-to-consumer home products across web and marketplace channels, running high transaction volume with a lean operations team.
Fairline Goods
Consumer Goods
The Challenge
Failed charges and unclear error messages were driving a steady stream of support tickets, and the operations team had no reliable way to trust the numbers on their internal dashboard.
The Solution
Ledgerline's real-time transaction status and clear failure diagnostics gave Fairline's support team the visibility they needed, cutting failed-charge tickets dramatically and restoring trust in their reporting.
The Results
-71%Failed-charge tickets
99.9%Dashboard accuracy
-40%Support response time
58,000+Monthly transactions
"Support tickets about failed charges basically disappeared. Our operations team finally trusts the numbers on the dashboard."
Owen Baptiste
VP Operations, Fairline Goods